Haytek together with Eastera constructed contact center for Tax committee at the Government of Tajikistan

The system integrator Haytek announced on April 2, 2018 end of the joint Eastera project with the telecom operator on creation multimedia contact center for Tax committee at the Government of the Republic Tajikistan.

During the project in department the contact center based on the solution Avaya Elite Multichannel allowing to accept and process the voice messages and addresses arriving by e-mail and through chats was constructed and also the Avaya WFO Select system for monitoring of interactions of tax inspectors with taxpayers is implemented.

The Avaya contact center is unrolled on the existing information systems of Tax committee of the republic. The platform collects and processes statistics on all types of addresses that creates conditions for acceptance of operational and strategic decisions on management of contact center. Besides, the solution integrated by specialists of Haytek allows to wage campaigns of outgoing call-down, and the implemented functionality of record of voice addresses gives the chance to control service quality of calls.

The implemented Avaya WFO Select system represents the scalable, flexible and safe platform for record of the entering and outgoing calls.

Construction and equipping of contact centers is one of core competencies of our company. It is pleasant to understand that examination of specialists and the developed partnership with Avaya allowed Haytek to implement the project of the international level. Using contact center the Tax committee at the Government of the Republic of Tajikistan is going to increase service quality, already provided to taxpayers — to citizens and business of the country and also to initiate a number of new. Deeper integration of contact center of Avaya into other automation systems of Tax committee is in the future planned — Igor Vaysblyum, the director of the department of the Haytek communication systems told.