| The name of the base system (platform): | Zenbot |
| Developers: | S7 Airlines Siberia Airline |
| Date of the premiere of the system: | 2018/04/04 |
| Branches: | Internet services |
| Technology: | CRM |
The chat-bot S7 Airlines is intended for operational providing to passengers answers to the questions arising by preparation for a travel. It is available in Facebook Messenger.
2018: Launching
The S7 Airlines company, the participant of global aviation alliance oneworld, announced on April 4, 2018 implementation of artificial intelligence technology for operational consultation of passengers at the choice of air tickets. The chat-bot in Facebook Messenger is ready to answer questions of available air tickets on runs of S7 Airlines, to pick up the city for a travel for the set parameters and also to report the status of run.
The chat-bot is developed by S7 Airlines together with EORA on the Zenbot platform from Just AI company which cornerstone the trained systems – artificial neural networks are.
Having begun a conversation in private messages on the page of S7 Airlines in Facebook, the passenger can select the most suitable of four subjects: "Inspiration", "Profitable travel", "Status of run" or "Flight by parameters". After obtaining necessary data on flight, including the city of departure, date and the number of travelers, the chat-bot will offer the passenger the corresponding runs on the website s7.ru.
For additional consultation the chat-bot can translate the passenger to the operator who, having studied the history of correspondence, will answer the remained questions. All addresses processed by the operator come to the knowledge base of the chat-bot and allow to prepare in the future independently a feedback on related queries.
 | Passengers of S7 Airlines can instantly obtain up-to-date information according to available air tickets now, without leaving Facebook. The chat-bot will help to find the most advantageous offer that, as a rule, is a pacing factor in planning of a trip. At the same time, appearance of such virtual "assistants" will allow call center operators to give quicker a feedback on requests of passengers, – Dmitry Chuyko, the CEO of S7 Travel Retail considers. |  |
S7 Airlines is also engaged in development of the online consultant for the website s7.ru and mobile application of airline. The main objective of the chat-bot on the website – quickly to provide information to passengers on a broad spectrum of the questions arising by preparation for a travel. The chat-bot will be able to give consultation on acquisition of air tickets and additional services, available rates and rules of conveyance, a travel with children and animals, service at the airport and onboard, to participation in the S7 Priority and S7 Profi programs.
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