MTs NTT Omnichat

Omnichat is the platform for communication with clients in digital-communication channels for large and medium business.

In general Omnichat allows:

• Increase loyalty
  • During a digital era all want high-quality service at any time and any place

• Increase sales
  • Effective solutions for involvement of new clients in digital channels

• Optimize costs
  • Service process automation, tools for operational management and analytics

Using Omnichat clients can communicate with representatives of the company through usual communication channels:

• Chat on the website
  • The universal widget for embedding on pages of the website is implemented

• Chat in the mobile device
  • The ready SDK library is provided for iOS - and the Android-applications

• Messengers and social networks
  • Integration into Viber, Facebook, VKontakte and Telegram

Tools of operators:

• Smart queue
• One interface for all channels
• Unlimited number of skill-groups

Operators can apply a chat on the website directly during telephone conversation:

• Send links
• Attach a photo and video
• Transfer documents

In turn, the co-browsing function will allow the operator:

• Direct the client to the necessary page
• Help to find goods
• Fill a form for the client
• Issue the order together with the client

Omnichat is available in two options: as SaaS - or the Enterprise-solution.

SaaS:

• 36 thousand rubles a month
• Payment only for jobs of employees, but not accounts
• All channels of obtaining addresses are available
• Simple project startup
• Compliance to state standards of security and protection against DDoS attacks
• The qualified round-the-clock support

Enterprise:

• The cost of the solution is calculated individually for each client
• Installation on the selected server hardware
• Integration with virtual assistants of the Russian vendors
• Thin setup of the platform and integration with an IT landscape of the company
• The help on the website with the Co-browsing function
• Priority of service of requests in support

2017: Inclusion in the Register of the Russian software

On July 26, 2017 "Moscow center of new technologies and telecommunications" announced inclusion of Omnichat in Unified register of domestic software according to the Order Ministry of Telecom and Mass Communications Russia of 7/21/2017 No. 382.

In the register Omnichat it is carried to the class "Server and Middleware, Process Management Systems of the Organization".

The register is developed the Ministry of Telecom and Mass Communications for the purpose of support of the Russian IT companies and their products. In need of use of any software of state structure and the company with the state participation are obliged to be guided by this register.

Inclusion of Omnichat in the register will allow to use in infrastructure of any state or municipal project the professional platform for communication with citizens via messengers and social networks.