In MFC of the Novosibirsk region for job analysis the IT system is brought into operation

On May 25, 2018 it became known that an analytical system from Academpark was implemented in MFC of the Novosibirsk region. The innovation will allow to increase quality and efficiency of public services by the principle of "one window".

"The main objective of a system of a business intelligence – to process a huge data stream about activity of the multifunction centers and to help with acceptance of effective management decisions. Moreover, a system predicts dynamics of key indicators and in advance notifies on necessary actions – for example, at the right time to open additional windows of service, without waiting for increase in queue". Igor Fedorov, director of GAU sales tax "MFC"

A system consists of two modules: module of collecting and data processing and also information visualization module. At first various data from several information systems – automated information system of MFC, the system of contact center and an e-queue system – are exposed to background accumulation. These data get to special storage which structure provides the maximum high-speed performance at accomplishment of analytical requests to a system. The processed information is issued to users in the form of the dashboards consisting of tables and infographics. Each such panel gives summary information of a certain subject.

Besides, a system creates regulated reports which can be unloaded in the file of a convenient format or to send to printing. The output of analytical information in the form of a so-called OLAP cubes allows to take the necessary data answering immediately to several criteria of the analysis.

Depending on a role in structure of MFC each user sees a different set of reports. For example, the head of branch sees reports only on work of the branch whereas the user with a role "directorate" has access to all completeness of the analyzed information which includes not only work of operators in the hall, but also call center operators, and data on receiving services through the voice menu.

"In the modern world it is important not just to possess information, but to quickly make the correct decisions on its basis. It is promoted by the created system. Whether it is worth saying that in MFC the similar efficiency of solutions is especially critical, it allows to preserve time to millions of people, having exempted them from queues". Sergey Kashin, the program developer from Academpark