Forward Service Provisioning (Forward SP)

Forward Service Provisioning (Forward SP) is an interaction management system with the equipment and external resources. Represents the intermediate platform between the automated billing system (ABS) and the equipment used on network of the operator. Basic purpose of this system is the organization of effective interaction of ASR and a switching equipment at state change of services or parameters of access for the subscriber.

Features

• Testing of a commands execution result before sending for accomplishment for the acting subscribers.
• The library exploited technicians can be expanded the customer.
• Means of the analysis of a system status, online monitoring and diagnostics of failures.
• Automatic recovery at errors and repeated accomplishment of commands.
• Work with the equipment of different vendors on a distributed network of the operator.

Architecture

A system contains several territorially separated blocks among which:

• The block of receiving commands — is used for receiving managing commands from external systems, for example billing, systems stocks or CRM systems.

• The block of execution of commands — is used for accomplishment of managing commands on a specific copy of the equipment.

The present possibilities allow to construct the geographically distributed solution with central node and removal of separate elements in territorially remote points.

Specific Features

• Ensuring loyalty of subscribers
  • Check of correctness of accomplishment of commands on the equipment.
  • Journalizing of events of subscribers.
  • Improvement of indicators of work of technical services.
  • Reduction of unproductive expenses of time in support departments of subscribers and call centers of the customer.

• Operational provision of services and fight against emergence of receivables
  • An opportunity to execute in advance planned mass managing commands.
  • Connection and shutdown of services in real time.