Accenture MyWizard Outsourcing of applications

Main article: IT outsourcing

The current world trend in support of applications (systems) consists in transition from effective elimination of incidents and to management on IT of KPI to prevention of incidents and improvement business of KPI.

Accenture defines a trend accompanied by applications

Development of the advanced Accenture of approaches and instruments of support of applications expands focus from quality improvement of maintenance and work on IT KPI on increase in value for business, work on business KPI and cost reduction.

Evolution of approaches to support of applications

Transition to the new level of support of applications are changes on organizational and at technological level.

2020: User support using AI

The Accenture company announced on September 28, 2020 release of the next generation of the platform for a "intellectual" customer support of myWizard.

This tool allows the commands performing support to use AI technologies for quality improvement and service rate of users of applications.

For September, 2020 Accenture applies myWizard in about 9 thousand projects to 1500 companies that allowed to improve service quality of users.

Accenture myWizard is the cloud platform allowing to integrate different applications of the company including the systems of work with incidents. The solution uses technologies of work with data and finding solutions (bots and virtual agents, tool kit for DevOps automation, other means of robotization, II) "intellectually" to automate routine transactions, to warn about possible failures and to offer necessary actions.

Monitors of the platform help to find in real time points and scenarios of additional automation and to measure efficiency of the executed transactions. The tool included also the database of hints of comparative characteristics for determination of options of improvements and potential of possible benefits.

Automation is a change, acceleration and an output of business to other level. Together with cloud computing it is the vital instrument of fast changings — Paul Daugherty, the chief executive on technologies and the executive technical director of Accenture emphasizes. — We invest in development of functionality so necessary for stability of services.

This generation of MyWizard will help to increase efficiency and return both from automation, and from continuous monitoring of efficiency of IT processes of support, - Oleg Aerov, the head notes an application service and outsourcing of Accenture in Russia.