The corporate service HR center in SAP SE

Service center_Basic reasons of creation

• Transparency of processes: support of the program of Transformation of Business which meant leaving from the decentralized business model was a basic reason of creation of the Service Center. Thus processes were given to the standard and there was a transparency regarding costs, suppliers, etc.
• Globalization: business became global. Managers it became difficult to work with individual HR/Finance business partners by different rules in the different countries. Thus creation of the Service Center with services of self-service, conventional processes and automation was the response to business transformation.
• Costs: cost reduction was an important, but secondary task. In our case standardization, process optimization and automation were more important tasks. It naturally leads to lowering of costs for administration and operational processes on places (in legal entities).

Services of personnel management

2015 & beyond

• Start of the SAP solution SuccessFactors Cloud Onboarding in the USA
• The structured and thought over user experience for new employees provided by means of the standardized processes
• Increase in level of customer satisfaction
• Representation of processes of continuous improvement

2014 start of the global program

• Standardization of all local processes of adaptation for creation of uniform global process (with exceptions in a part: features of the country / procedural procedures, etc.)
• Implementation of the global program and plan of adaptation: incl. resources, info session and a feedback
• Start of three global programs of adaptation: new employees, new managers, outside/temporary personnel
• The automated communications for new employees, managers, and internal commands
• Creation of analytical panels for tracking of all activities regarding process of adaptation, KPI and survey results

2013 and earlier

• There are no conventional global processes of adaptation
• Process of adaptation in each country is implemented differently
• There is no formal process of continuous improvement
• Processes are executed manually with tracking of tables and el by mail