Package online

2022: Ability to use pre-filled data from profile or submission history

In the parcel design service on the Russian Post website, it became possible to use pre-filled data from the profile or history of shipments. This allows you to speed up the process by an average of 30%, as well as increase the convenience of service. This was announced to the Post of Russia on July 15, 2022.

Previously, customers had to enter the same data several times at different stages of filling. Now, when authorizing on the site, the information necessary for sending is added automatically - the full name, phone number and sender's address.

Paperwork online also makes it easier for operators to work in departments. They do not enter data manually, which optimizes the process. The client only needs to hand over the parcel to the office for sending to the address. With the help of the service, more than 1,000,0000 parcels are issued monthly.

We create and improve our digital solutions so that every touch with the Mail services takes place for customers as quickly and comfortably as possible. The mail calculator as one of the key tools for transferring offline interaction with online mail should gradually transform into the most convenient service on the market, - said Alexander Shumilov, head of the web services department of the Russian Post.

2020: Expanding geography across the country

On April 2, 2020, the Russian Post announced that it was reducing the delivery time for more than 136 thousand destinations. A decrease in the transfer time will occur between 421 settlements of Russia with a population of over 50 thousand people. Packages will be delivered on average 3 days faster, the postal operator said. At the same time, the Russian Post expanded the geography of delivery of items sent as part of the service for online stores "Parcel Online" throughout the country. Read more here.

2019

Expanding the geography of "Parcels Online" by 72 cities

On September 12, 2019, the Russian Post reported that the number of cities in which you can receive items with a commodity investment as part of the Parcel Online service increased by 72, and Courier Online - by 99.

The product service "Parcel Online" is designed specifically for companies Internet-trade and is a profitable way to send. Due to the low cost of sending, the tariff allows regional online stores to increase sales and compete with federal companies.

Corporate clients of the Russian Post can send parcels weighing up to 20 kg with delivery deadlines. Parcels up to 5 kg are delivered at a fixed rate. Shipments are accepted in batches, undergo priority processing in main sorting centers and are delivered to all major cities of Russia, which account for up to 70% of the e-commerce market.

The scaling of the Russian Post services for e-commerce will allow online trading companies to increase the volume of regional supplies and ensure the delivery of goods to customers at the optimal price and quality. The client service meets modern high requirements, the services are digitized - in the client's personal account you can quickly arrange the shipment and track it along the entire supply chain,

Among the competitive advantages of the Russian Post services is the convenient and fast process of self-documenting the sending of Russian Post services through the API with the partner company's website, individual support by a business consultant, and a low tariff for declared value.

Also, the Russian Post delivers shipments to the most remote settlements of the country, and the expansion of the geography of sales allows online stores to increase product turnover by 20-30% per year.

The possibility of issuing and paying for a parcel in the Russian Post mobile application

On June 3, 2019, Russian Post announced that it is now possible to issue and pay for sending parcels in a mobile application, the active users of which as of June 2019 are over 3.5 million people. The service, previously available on the pochta.ru website, has also appeared on mobile devices.

Payment and registration of the parcel online allows you to hand it over at the post office without a queue: the client can simply transfer it to any operator. After the delivery of the shipment, it automatically appears in the list of tracked ones, and the user can monitor the process of its delivery.

To hand over a mail item without a queue, it must be issued in advance and paid for online on the official website of the Russian Post pochta.ru/parcels or through a mobile application for Android or iOS.

Then the client needs to pack the package, print and paste the form on which the tracking number is already indicated, and take it to any post office within 72 hours.

Parcels issued and paid for on the portal or in the mobile application will be accepted immediately, regardless of the number of customers in the hall - you just need to transfer the parcel to the operator.

When making a parcel, the client indicates the approximate weight of the shipment. If the weight at reception is less than the specified, part of the money will return to the card and vice versa - if the parcel turns out to be heavier, then the additional amount will be debited from the card.

After processing the shipment by an employee of the Russian Post, a receipt notification and a check will be received at the client's email address and mobile application.

If the client has a simple electronic signature, the issuance takes place according to a simplified procedure: by code from SMS or push notification, documents are not required.

As of June 2019, customers of the national postal operator throughout the country hand over more than 130 thousand issued online parcels per week. 17% of parcels customers issue online.

Russian Post is gradually transferring traditional postal services online. On the one hand, this allows us to offer customers modern demanded services. On the other hand, we unload post offices, reduce waiting times and improve the quality of service delivery,

Russian Post continues to refine its services to make them as functional as possible for customers. It will also be possible to issue several shipments in one order, which will greatly simplify the task for users who regularly send parcels.

2018: Reducing the minimum limit of shipments and expanding the list of cities of the service "Parcel Online"

On August 14, 2018, Russian Post announced that it had 4 times reduced the minimum limit of shipments within the framework of the Parcel Online service for regional participants in the remote trade market (from 200 to 50 parcels per month) and 5 times for Moscow online stores (from 1000 to 200 parcels per month). As part of the Parcel Online service, Russian Post guarantees dispatch at fixed rates and compliance with the minimum market delivery times in 114 settlements of the country.

Russian Post

Corporate clients from 36 cities can send parcels using the Parcel Online service. In addition to the 10 previously operating cities, where departures were received on the "Parcel Online," another 26 receiving cities were added.

Shipments are received in batches and are priority processed in sorting centers. Since the launch of the presented service, several thousand online stores have already used it.

In 35 cities of the service (except Moscow), the cost of intra-city delivery of a parcel weighing up to 5 kg as part of the Parcel Online service is only 84 rubles (excluding VAT).

author '= Sergey Malyshev, Deputy General Director of the Russian Post for Parcel Business and Express Delivery ' As a socially responsible company, Russian Post understands the importance of supporting Russian small and medium-sized businesses. Fixed rates for the delivery of "packages online" have remained unchanged since 2015. At the same time, we continue to expand the geography of the service and reduce sending limits for domestic online stores. We are ready to provide our customers with a quality product that meets the requirements of the time.

Russian Post also softened the requirements for packing items. The selection of containers is within the customer's responsibility.

Now the mail can be pasted with any adhesive tape with or without the logo of the client. In this case, the adhesive tape should be at least 50 mm wide. The client can also stitch the corrugated cardboard box with metal brackets so as to completely eliminate access to the attachment.