The Kyrgyz mobile operator "NOUR Telecom" services clients using Naumen Contact Center

On September 24, 2018 the Naumen company announced that the Kyrgyz mobile operator "NOUR Telecom" (Mobile operator O!) automated contact center based on the Russian Naumen Contact Center platform.

The NOUR Telecom company actively develops own network of sales offices and works on improvement of methods of remote interaction with subscribers. For September, 2018 based on Naumen Contact Center problems of outgoing telemarketing are solved, the round-the-clock technical support of the acting clients is performed, work with debt on payment of the provided communication services is conducted. The platform provides uninterrupted service more than 2 million subscribers.

For routing of incoming calls service of voice self-service (IVR) is automated. Operators of incoming lines advise subscribers on the most different questions: coverage, selection/change of a rate, connection and setup of different services and so forth. All client addresses remain in a system. Maintaining uniform history of addresses on each subscriber allows to resolve quicker the arising issues, to analyze the reasons of repeated addresses and to improve service quality.