Customers: DIS Group (Data Integration Software, Data Integration Software) Product: KMS Lighthouse (Knowledge Management System Lighthouse) Project date: 2018/03 - 2018/08
|
On October 2, 2018 DIS Group implemented at itself KMS Lighthouse knowledge management system. Implementation was complete on June 1, 2018. For October, 2018 a system already allowed to reduce by 20% time of training of employees and for 40% – information search.
The KMS Lighthouse system integrated all knowledge of the company from different bases: data from the CRM system, product catalog, technical documentation and project documentation, to marketing, administrative documents and provisions and also many other things. Now any employee of the company can easily find the necessary information.
"Training of IT specialists in the implemented products and features of projects – an important and difficult task. Technologies appear constantly, knowledge becomes outdated in a year. And it means that we not only should train recently accepted workers, but also again – those who work not the first year. It is difficult to find knowledge which we use in the business independently. Oleg Giatsintov, technical director of DIS Group
|
Besides, it is planned that KMS Lighthouse will allow to improve quality and speed of technical support which DIS Group gives to the clients. A system is already replenished with complex and atypical cases of the solution of technical issues about which information access is got by all specialists of department. They can find any information almost instantly. Such speed is especially important for products of the Big Data area. Stream Big Data can be processed in real time, so, every second of idle time of a system can play a large role.
Also it is planned that KMS Lighthouse will lower load of leading experts of the company. They should not provide the specific technical information any more. Any employee will be able independently to find it in a knowledge management system.
Traditionally knowledge management systems are most demanded in contact centers of telecommunication companies and in banks. But possibilities of the solution are obviously underestimated also for other areas where quick and convenient access to extensive and difficult information is necessary for employees. We see big perspectives for KMS Lighthouse use including in the IT companies. Ruslan Shagaliyev, the head on development of KMS Lighthouse of DIS Group company
|
In October, 2018 DIS Group is going to simplify an information access in a knowledge management system due to use of the chat-bot integrated with KMS Lighthouse. The chat-bot will allow to simplify an information access and to receive a user-friendly interface for data retrieval via mobile devices.