NORBIT: CRM for car dealers and maintenance centers

NORBIT: CRM for car dealers and maintenance centers — industry solution automates the main business processes of commercial and marketing work, optimizes customer service, increases the processing speed of requests and regulates work of sales department.

The solution covers a full range on work with clients — from the first request before sale and also the subsequent stimulation of new purchases.

2018: Features

For November, 2018 solution "NORBIT: CRM for car dealers and maintenance centers" provides:

• Management of work with potential clients for better service of potential clients a system allows to trace information on existence of the budget on acquisition of the equipment and to a financing source;
• Management of settlings with clients. The industry solution includes the automated algorithms of calculation of payment amounts and remaining balance of payment under agreements. In a system all detailed information on payments in a binding to the client agreement is available: receipt date of money, amount and currency of receipt and also number of the payment order;
• Management of identification numbers of products and possibility of reservation of goods items. On each car a system allows to fix VIN number, a brand and model and also term of its reserve;
• Document management;
• Management of a lineup and monitoring in real time of detailed information on cars and automotive equipment;
• Management of service repairs. Possibilities of industry solution allow to fix and trace all service customer appeals of the company, to carry out the assessment of load of resources for the purpose of determination of the diagram of accomplishment of repair work;
• Efficiency analysis of a corporate system of sales. Use of specialized reports for the analysis of financial performance of work allows the management to estimate authentically efficiency of sales departments and to develop optimal schemes for their development according to the delivered plans.

Effects of implementation:

• Improvement of level of service and customer loyalty
• Implementation of the instrument of work with the reference book of products and use of instruments of reservation of goods items
• Automation of algorithms of calculation of the amount of transactions and remaining balance under agreements
• Simplification of work with sales plans
• Application of ready templates of agreements and commercial offers
• Analysis of the products which are most demanded at car market