"Technologies of the Future" upgraded a management system for queue at 8 Avtorusi service stations

2020: Upgrade of a management system for queue

On December 2, 2020 the Technologies of the Future company announced that her employees carry out upgrade of a management system for queue at 8 service stations of Avtorus Group (Moscow).

The hardware and software system was implemented in 2011-2012. In 2020 new panels of operators, street LED boards were installed and also the software is updated.

The management system for queue helps to arrange a flow of visitors and to optimize work of the service centers. The coming drivers by means of the touch street terminal receive the coupon with number in queue and expect on the parking. By a call of the following client number of the coupon is highlighted on a board, located over boxing.

At the expense of the automated distribution of visitors time of communications between drivers decreases, misunderstanding situations between clients are liquidated, the quantity of conflict situations decreases, time spent by employees for distribution of cars by boxes is reduced. At the expense of it waiting time decreases and service quality improves.

2018

On November 16, 2018 the Technologies of the Future company reported that it replaced a management system for an electronic queue of NeuroniQ in Avtorus company.

According to the company, specifics of queues from cars such is that because of limited space it is difficult to build it linearly, so, in it it is difficult to define who the first and who the last. For this reason electronic queues in the service centers "Avtorus" began to implement in 2011.

For last years technologies of queue management evolved dramatically forward. Significantly functionality of a system regarding the organization and distribution of flows of clients and also providing analytical information on service process extended. To keep up to date, in October, 2018 large-scale upgrade of client zones within which the modern software and the equipment of an electronic queue of NEURONIQ is installed was begun.

The operation algorithm of the hardware and software system NEURONIQ is developed as a matter of experience operation of an electronic queue and significantly differs from used in the previous version of a system. In particular, earlier distribution of clients happened only at the time of a call, without giving the chance to orient on the parking in advance. Besides, the call on service was made on any released post that defined need to have a complete set of the equipment on each of them.

The upgraded structure of the NEURONIQ system implemented in the service center "Avtorus" on Kakhovka provides flow control of clients depending on type of service and specialization of jobs. This algorithm provides, first, preliminary distribution of cars on the parking – when is required to the client oil replacement, he whenever possible will park the car closer to boxing in which this service is rendered. It reduces number of the crossed routes on the parking and the probability of emergence of emergency situations. Secondly, specialized boxes are required to be equipped with the equipment under specific transactions, only for mounting or only for a descent disorder. It reduces costs for equipment and allows to buy better tools. Besides, systems capabilities of NEURONIQ allow to obtain reliable data about demand of each service seasonally and day and also on days of the week for effective planning of working shifts.

There was a possibility of the organization of the additional channel of informing on a call on service in a recreation area of the service center. It is connected with the fact that at long waiting drivers do not sit in cars, and go to cafe and cannot see information on street boards. Now LED and television screens on which number of the called client and number of a post is duplicated that provides the timely notification are indoors also placed, reduces delays and probability of the admission of the queue.