How to increase efficiency of financial business: experience of implementation of EDMS "Thesis" in TAB Bank

TAB Bank it is created in 1998. He renders financial services in all territory USA and places emphasis on flexibility and security. The bank is one of the first corporate customers of the platform CUBA, Java- a framework "Haulmont" for rapid development of business applications. Cooperation with TAB Bank began in 2016. Entered its tasks need to optimize document flow and to arrange workflows. It was for this purpose most effective to use the ready-made solution "Haulmont", electronic document management system TEZIS.

TAB Bank

Situation

Before implementation of EDMS THESIS all divisions of TAB Bank used different information systems. In general document storage was organized safely, they easily could be lifted at the right time. However the management of bank understood that the centralized system will facilitate process management in which the staff of different divisions and offices participates. Besides, there were tasks which were carried out manually. They could be automated to increase productivity of work and to reduce an error probability because of a human factor which could occur during the periods of big loading.

Solution and results

To optimize TAB Bank business processes, all flows of documents from the different systems are transferred to EDMS THESIS. First, it allowed to simplify management of documents in general. Secondly, employees can see clearer the state of affairs in all bank.

Besides, TAB Bank involves also other opportunities of TEZIS: approval of documents, organization of meetings, management of instructions and preparation of reports.

Also specific processes are transferred to a system. One of them — work with customer appeals and disputable situations. To understand them and to make the decision, participation of the employee of the bank is required. However thanks to EDMS THESIS there was an opportunity more effectively to conduct monitoring of this process. Notifications at each stage, from obtaining the notification on the address before decision come to e-mail to the employees.

To understand a disputable situation, research and analytical work which only the employee of the bank can execute is required. However in EDMS THESIS we can document each process step and to see each action. It considerably saves time. But the most important achievement — managed to be taken under control and to reduce number of situations where there could be an error because of a human factor — the manager on maintenance of clients Angela Hunter comments on work in a system.

The department which accompanies issuance of credits on acquisition of the equipment also transferred business processes to the THESIS system. This department consists of three employees. The considerable volume of work — about 400 tasks is the share each three days of them. EDMS THESIS changed daily work of department radically. There was an opportunity to monitor the movement on requests for issuance of credit. Besides, EDMS automatically sends requests and reminders to other participants of process — to the borrower and Department of vehicles. Earlier employees of the bank carried out this task manually. Thus, thanks to system implementation of TEZIS the command saves about 12 hours a week.

EDMS THESIS is the excellent solution for our command. Now we meet the deadline with a stress minimum. A system very simple in use, to us was succeeded to automate with its help everything that was required, including mailing of letters and notifications and also a number of specific processes — the head of department Ashley Della Lucija tells.

The THESIS system also automated money transfer process between banks. Data on payment are entered in EDMS, and it automatically sends them to Fedwire, an electronic system for interbank transactions.

Staff of TAB Bank positively speaks of the THESIS system. They note the friendly interface and convenient navigation. As documents are stored in uniform space, they became easier to be looked for. Business processes became simpler. Top management of TAB Bank is satisfied with workflow automation and is going to transfer to EDMS THESIS and other aspects of work.