In Kamchatksenergo branch in Petropavlovsk-Kamchatsky work of subscriber sections is optimized

In December, 2018 the company "Technologies of the Future" reported that in Kamchatksenergo PJSC branch Power sale work of subscriber sections is optimized in Petropavlovsk-Kamchatsky, having transformed them to consumer service centers and having abolished attachment on territorial arrangement. Now residents can get advice, make reconciliation on payment, issue the certificate of absence of debt and submit the application for recalculation irrespective of the area in which their apartment is located. These innovations are directed to increase in availability of services to the population and service quality improvement.

In the flagman division of Energosbyt located on Pobedy Avenue the electronic queue of NEURONIQ which will help to estimate results of the carried-out conversions to parts of compliance to corporate standards of service is set. The management system for queue allows to receive quantitative indices of interaction of subscriber departments with the population therefore it is the irreplaceable tool for increase in efficiency of client offices of power supply companies.

The organization of consumer service centers of PJSC Kamchatksenergo simplifies process of the personal appeal to the company, saving time of consumers and increasing comfort of visit of offices.

Delivery and installation of the NEURONIQ system, software setup and the equipment were executed by Eleko company.