MySender

Main articles:

• SaaS - History. Philosophy. Development Drivers
• CRM (Customer Relationship Management System)
• Call Center - Purpose, Types and Tasks

MySender is an aggregator of all communication channels of companies with their customers.

2021: Integration with Avaya EMC

The company "High tech-Integration" November 23, 2021 announced a project for integration an updated version omnikanalny Contact Center Avaya EMC cloudy with the platform MySender.

For the first time the HayTek-Integratsiya company carried out such integration in 2018 and since then for many customers use of Avaya of EMC with the MySender cloud platform became practically the standard de facto. This platform expands the standard functionality of Avaya contact centers and allows them to process user messages from all social networks and instant messengers distributed in Russia (WhatsApp, Viber, Telegram, Facebook, VK, etc.) as part of a common queue and unified logic of work using a single operator workplace. This helps to increase the reach of the target audience, attract new customers, create comfortable communication conditions through communication channels convenient for them, as well as increase the speed and efficiency of processing incoming messages.

The MySender platform receives user messages in the cloud and then sends them to the Avaya Contact Center module. Cloud infrastructure fully complies with the requirements of Russian legislation on the processing and use of personal data of citizens.

The updated release of Avaya EMC 6.6.2 due to changes has ceased to support integration with MySender. Therefore, the owners of contact centers faced a dilemma - to upgrade to the latest version of Avaya EMC, but to abandon additional channels of interaction with their customers or use the "old" version along with useful and convenient additional functionality. Since we were confident in the demand for this option, we decided to initiate work on integrating the current version of the Avaya contact center and the platform, MySender said Igor Weisslum, CEO of HeiTek-Integration.

As a result of the work, HayTek-Integration again implemented a full integration of Avaya EMC and MySender, thereby enabling Avaya contact center owner companies not to abandon useful functions and continue to work with their customers in full format, even after the transition to the latest version of Avaya EMC, "added Matko Zhnidarich, commercial director of MaySender LLC.

2018

According to the developers, the MySender provides sales and customer support through messengers, social networks and SMS, reduces communication and marketing costs. Business benefits - lower costs, increased customer satisfaction and increased sales.