Qindex the Cloud service for the automated collecting, processing and the analysis of responses

Qindex is the international cloud system for the automated collecting, processing, the analysis and work with responses for increase in loyalty and to return of clients.

The so-called Q index which, according to the founder of service Grigory Onishchuk, represents symbiosis of two widespread indexes of calculation of a customer loyalty — NPS (net promoter score) and CSI (the index of consumer satisfaction) is the cornerstone of service. Service allows to process the large volume of data, to obtain in real time information on customer satisfaction level, to quickly reveal spaces in business processes and on the run to solve problems. If a system identifies a response with the low level of satisfaction, she right there notifies on it responsible for this object of assessment and the owner of business or the marketing specialist if necessary.

2019: Start of service

On January 29, 2019 Digital Design announced that at the end of 2018 the cloud service for the automated collecting, the analysis of responses and return of dissatisfied clients — Qindex was started.

Service is intended for the companies which want to receive in real time a feedback from the clients, in time to prevent their "leak", to increase loyalty and to improve the business. The automated system is created by Grigory Onishchuk through developer company Digital Design.

the Idea to integrate techniques arose not just like that, she was born when I was engaged in business consulting, internal and external audit of the systems of management in the different companies, and was born for a long time. Practice showed that not all companies effectively and productively collect a feedback, in particular the most part of the companies cannot easily define these indexes, and can not always process them — it is correct to process, and, above all, quickly. As a rule, with whom I dealt, it happened in those companies so – somehow within a year via different channels the department which is responsible for quality or marketing collected questionnaires, and in the end of the year (or is more often), processed them, analyzed data and created the report. Processing could take several days, and results could be untimely, also in processing a part of data is often lost. By then, when the department of quality / marketing will process responses for some period, these data will be irrelevant, a part of clients will already appear at competitors, and the company does not learn for what reason. Service for January, 2019 is used by a number of the organizations in absolutely different segments of the market. In process of emergence of requests, feedback from users of a system, we together with developers "Digital Design" finish it.

On service the templates of questionnaires developed taking into account the best world practices of collecting of a feedback, are available to the companies which are engaged in restaurant business, rendering services of beauty, museum activity, production of pipes and food.

In plans of the creator of a system expansion of opportunities – as functional (increase in number of spheres of business, the notification, integration with different CRM and ERP systems), and technical (work with big data, connection of algorithms of machine learning and many other things).

Besides, a system, according to Grigory, can be used for automation of carrying out the tenders stimulating sales. For this purpose it is necessary to set only – to select parameters an object, to define the period, after tender start a system will begin to collect responses from a specific object of assessment and at the end of the period will send the notification on a prize to accidental e-mail.