RBI integrated CRM based on Microsoft Dynamics 365 and IP-ATS using the connector WaveAccess

On February 4, 2019 the WaveAccess company reported that especially for the RBI group her specialists developed the version of the connector – the platform allowing to configure integration of CRM and the IP telephony. The solution WaveAccess allowed the RBI Group to improve work of operators on work with clients.

So, the operator obtains from the CRM system all information on an incoming call, including the history of readdressings and previous contacts of the client with the company at once. It allows to answer even more quickly the client or to switch a call to the necessary division to the specific manager, waiting time of the client at the same time is reduced by lines. If the contact is not detected in CRM, then data are automatically entered into the system. Upon termination of a conversation in a system all information on a call is also fixed.

The companies from the real estate industry, telecommunications, insurance, medicine, retail, education and tourism successfully use our solution on integration. It is possible to refer a clear idea of RBI of problems of integration and the high level of IT specialists of Group to important criteria of successful project implementation. Ilya Feygin, founder and CTO WaveAccess

The solution of integration WaveAccess is developed on the platform .Net Framework: the next version of the connector is translated to. net Framework platform 4.6.2 thanks to what solution performance grew. Interaction of integration with telephone exchange is performed on API Asterisk Management Interface. Using Net Sockets technology the client set on attendant workstation call center interacts with server a part of integration. Customization of forms Microsoft Dynamics 365 is implemented inside on JavaScript.