"Technologies of the Future" implemented the automation system of reception of citizens Neuroniq in Interdistrict IFTS of Russia No. 23 across the Moscow region

2019

On February 5, 2019 the Technologies of the Future company reported that for management of flows of visitors, their distribution by windows of service and simplification of navigation in ERTs in Interdistrict IFTS of Russia No. 23 across the Moscow region the automation system of reception of citizens of NEURONIQ which completely meets requirements imposed by the Federal Tax Service to the automation equipment of customer service on places is installed. The NEURONIQ system is integrated with online services of FTS, allowing to be registered on service not only directly in the inspection building via terminals, but also far off using the website tax and the Gosuslug portal.

According to the company, according to internal standards of FTS, the average time of waiting in queue to specialists of ERTs should not exceed 15 minutes. For control of compliance to these requirements the NEURONIQ system maintains functionality of remote monitoring of quantitative parameters of service as in a format of regular reports, and in real time, allowing to react quickly to critical measure values.

Additional tool of increase in level of customer service in the center is the function of quality evaluation of service used for feedback from visitors. The NEURONIQ system supports identification of the client by number in queue, checking its right to put down a mark and also tying this assessment to the received service, the servicing specialist and quantitative indices (waiting time and service) that gives the chance to construct the detailed process model of service of each specific client including his final opinion.

Use of modern technologies for automation of service in the Uniform registration center increases efficiency of interaction of taxpayers with state bodies, providing compliance to the quality standards of service.