LogiCall undertook a customer support of Vozrozhdeniye Bank in work with RBS

On February 8, 2019 it became known that outsourcing contact center "LogiCall", being under control of the company "Servionika" (AiTeco RBS Vozrozhdeniye bank Group "), started user support of the implemented system of remote banking (). round-the-clock Goryachaya liniya which is serviced by LogiCall operators accepted already more than 60000 addresses.

For February, 2019 the Bank passes to other RBS system, and in connection with studying of the changed functionality the quantity of customer appeals in a support service increased twice. LogiCall was quickly started by the project on support of Hot line and provided high quality of consultations. By data in 4 months, operators of Hot line service more than 80% of all incoming calls – other requests connected with the most complex and non-standard cases are transferred for the solution to experts of Bank.

"An operational feedback and a possibility of improvement on its basis of quality of our services are extremely important for Vozrozhdeniye bank effective interaction with our clients. We consider cooperation with LogiCall an important condition of successful development of remote channels of service and implementation of our growth strategy. Natalya Tupikina, Director of the department of work with a mass segment of Vozrozhdeniye bank

Selecting LogiCall, the Vozrozhdeniye bank considered such advantages of contact center as experience of cooperation with the Russian banks, a universal range of communication services, ample opportunities of request processing on the most popular channels: from voice calls to messengers, e-mail, IVR, online requests.