ALP Group summed up the results of two years' cooperation with Pandora

2019: Expansion of the agreement

On May 20, 2019 it became known of results of cooperation between ALP Group — Russian service the IT company, service provider of IT outsourcing and IT audit and Pandora company — the supplier of jewelry of manual completion. For May, 2019 in Russia 328 shops of the company – from them 100 own, the others – on a franchize work.

In 2019 ALP Group expanded the contract, having become the prime vendor of services of incidental IT service of PANDORA company. Respectively, for the last half a year the number of requests for technical support of the shops accepted and closed by specialists of ALP Group and engineers of a regional partner network of the company grew by 10 times. On May, 2019 one more expansion of the agreement is studied: it will include services in technical support of the park of office equipment.

Alexander Kotovsky commented on cooperation with ALP Group:

Any retail chain stores fairly insist not only on efficiency of IT service "on places", but also on preserving or even on the permanent growth of quality of technical support of shops. And, both in million plus cities, and in towns – idle absolutely or the IT or retail store equipment working "every other time" has right there negative effect on sales. The general qualification and readiness of specialists to departures are extremely important too because the account at elimination of IT problems in retail chain stores often goes on seconds. Means, engineers should come already completely acquainted with tasks and prepared for their solution. ALP Group holds a high level here, we are happy with quality of work of service company. Therefore made her our prime vendor of incidental service in Russia. Alexander Kotovsky, head of technical support of PANDORA company

Maxim Golubov noted the following:

PANDORA – the attentive and responsible customer who gives to contractors operative and accurate feedback coupling. The company precisely observes all terms, arrangements and conditions. This effective cooperation. We expect its further expansion. Maxim Golubov, the head of department on work with branch and retail chain stores in department of IT outsourcing of ALP Group

2017-2018: Providing remote diagnostics and incidental service

In 2017-2018 ALP Group, under the terms of the agreement, conducted remote diagnostics and incidental service of 100 Pandora shops in all territory of Russia, according to SLA. I.e. everyone, even the most difficult IT incident connected with setup or work of a video equipment (cameras, registrars), the PC, monoblocks, notebooks of selling assistants with guarantee was solved for the next day.