RNKB implemented Imredi Audit for development of processes of digital transformation in the field of customer service quality improvement

2019

On June 14, 2019 the RNKB Bank company (public joint stock company) reported that it implemented the Imredi Audit platform for ensuring control of the quality standards of service in all the departments. The solution of residents of an IT cluster of Skolkovo Foundation, Imredi company, allows to collect and analyze information on actual state of departments of banking network, execution in offices of the promotion and marketing companies, standards of a design, assessment of equipment of service areas.

According to the company, the audit of standards of maintenance of offices executed using the Imredi Audit platform allowed to reduce by 5 times a response time by mismatch to regulatory requirements and to reduce to zero time necessary by digitization of data, creation of media archives and formation of summary reports.

Digital transformation affects all channels via which there is an interaction of clients to bank. The same process happens also in financial institution. We want to provide to own employees the convenient tool for status monitoring of departments and service quality of visitors. The operating control and analytics implemented on the Imredi Audit platform give the chance to constantly improve the level of bank service and to provide to clients positive impressions of visit of operational offices. told Ivan Ryazantsev, the head of department of client impressions of RNKB Bank (public joint stock company)

Control of departments and business processes of service allow to react instantly at the level of heads of divisions to any arising situation connected with mismatch to standards of work and to provide positive development of client experience.

RNKB Bank is an excellent example of the customer-oriented company which at all levels of communication with the client builds uniform policy of following to the quality standards of service. Within this project together with bank was not only mobile application and a cloud service of Imredi Audit is quickly implemented, but also functionality and settings, specific to the automated business process, are implemented. Further use of the platform will give the chance to employees of the bank to work with notes, to be integrated with internal IT systems, to accumulate statistics and to the analyst, in a word, to create an internal digital ecosystem for management of client experience. told Pyotr Borisov, the CEO of Imredi LLC