"Rosseti the Urals" created a numerical control system services based on Naumen Service Desk

On June 25, 2019 Naumen company of a soobshchl that in the Rosseti Urals electric grid company (enters into PJSC Rosseti) the first stage of an implementation project of the domestic platform for process automation of management of IT and service maintenance of Naumen Service Desk is completed. The project is implemented within the program of the digital transformation of the enterprise directed to systematic conversion of power power grid infrastructure due to end-to-end digitalization of processes, implementations of the innovative technologies.

The Urals" the automation system of processes of management of supporting services of structural divisions of the electric grid company (SUITS) developed on the basis of Naumen Service Desk became result of the first stage of the project in "Rosseti. More than 500 IT specialists "Rosseti the Urals" which render services to over 5000 employees of the company are connected to a system.

We migrated on the Russian Naumen Service Desk from the foreign solution of CA Service Desk which was expensive accompanied and difficult for adaptation under the appearing tasks. The universal NAUMEN platform allowed us to create an end-to-end system of process automation of management of services on its basis. A system serves not only the reliable base for further digital development, but also provides readiness of IT infrastructure for technology calls. Using modern technologies we already resolve issues of corporate management, planning, technology accession and it is a lot of other tasks. Ahead there are a lot more plans for digitalization, noted Sergey Homyakov, the CIO "Rosseti the Urals"

The choice of the Russian solution Naumen Service Desk was based on convenience, flexibility and functionality of the platform. Decision-making was also influenced by existence in a product of tools for intellectual process automation of support, optimal total cost of ownership a system (TCO) and wide experience on migration from foreign analogs.

In a work progress specialists of NAUMEN unified and regulated processes and procedures of provision of services of IT in "Rosseti the Urals", automated processes of management of the directory of services, the level of service, service requests, incidents. For transparent data exchange and coordination of specialists of all levels of support integration of SUITS with postal service, with the Active Directory directory service and also with schedule system of resources (SAP ERP) is executed. All addresses of users are accepted through a uniform contact point that simplifies control of execution of requests.

With transition to Naumen Service Desk we had convenient instruments of measurement of indicators of work of IT. All data on the provided services are reflected in a system online. Now it is easy for us to reveal inefficiency points, to understand in what the reason of the arisen problem where it is necessary to optimize and as it is the most effective to use support service resources. As we noticed, in an installed system 20% more is registered the addresses, than was earlier. It is connected with the fact that it is convenient to users to transfer requests online and to keep track of their status. Thanks to the implemented request processing mechanisms time of elimination of incidents was reduced by 30%, tells Sergey Homyakov, Sergey Homyakov tells

Further "Rosseti the Urals" are going to implement change management processes, IT assets and configurations. Besides, the company intends to scale successful approbation of service approach in IT on all business divisions. Implementation of the concept of digital transformation which is expected several years and which part is SUITS on the basis of Naumen Service Desk, finally, will provide improvement of quality of providing services to all consumers of the electric power and will increase in general efficiency in the region, Rosseti note to "the Urals".

The power industry is one of the key industries influencing development of energy industry and economy in general therefore should follow modern trends. The industry 4.0, the main technology trend of this century, demands from leaders of the industry in all regions of transition to digital 'rails'. Digital transformation changes a landscape of the energy sector, but it is impossible without implementation of modern IT systems and intellectual technologies. As shows our experience, as a result of digitalization of service processes on the basis of a single intellectual platform the large electric grid companies achieved decrease in operating and investment expenses to 40%, accelerated growth rates, increased efficiency and quality of rendering services to clients, speaks Dmitry Rubin, the director of the department of IT automation systems and processes of service of NAUMEN company