The service of rescue of the Moscow region provided centralized operation with access using Avanpost IDM

2019: Avanpost IDM system implementation

On September 10, 2019 the Avanpost company announced the implementing solution Avanpost IDM in State governmental agency of the Moscow region "Center of a call of the emergency operational services for uniform number 112" (Service 112) as a fixed asset of automation in an access control system.

Created within the project IT- the solution provides centralized operation with access rights for all users of the main information system OPEN SOURCE Koordk Service 112 (), including more than 4 thousand employees of the different organizations which work is coordinated by this service. Among them: Ambulance Police, Fire service, Uniform dispatching office and mn. other. The main elements of this solution is uniform automated control system accounts and powers of users of Koordkom Open Source and also the uniform directory of the users of this software who are the staff of Service 112 or the external coordinated organizations. Koordkom Open Source ensures functioning of operators and also management of calls/citizens' appeals to emergency services.

Besides, the web application is developed for management of the uniform directory using which responsible persons of the external organizations can independently bring new workers, change data on them, dismiss workers at the end of cooperation and make other actions. Automatically monitors all these changes of Avanpost IDM and makes (in the automatic or automated mode) the corresponding reconfiguration of the managed information systems. At the same time the rights of the responsible person are limited to the section of the directory selected for its organization (the station of ambulance, a fire brigade, etc.).

Avanpost IDM automated creation of accounts of users and access control in the IC Koordkom and in 1C systems of Service 112. Also the IDM solution controls employee transfers of employees of Service 112 and the external organizations, automatically blocking accounts and withdrawing access rights at dismissal of workers.

Using Avanpost IDM it was succeeded to achieve one more key project objective — to integrate, unify, increase transparency and to coordinate from the uniform center all set of earlier separated business processes supporting providing, accounting and access control for the staff of Service 112 and all services and departments coordinated by it. Expanded control procedure in which approval of authorized persons of requests for providing access rights is combined with data validation about subjects of access and confirmation of passing by users of professional training in Training center was built in many such processes. According to the results of the project it is possible to add different accompanying documents to requests (questionnaires, certificates, etc.) — according to regulations of Service 112.

All these measures excluded errors and eliminated delays at the correction of access rights connected with personnel events (holidays, dismissals, official movements of employees, changes of organizational structure, etc.) or changes of a role model. They also led to sharp reduction of time of providing access to a system to new employees — with observance of all regulations.

Mechanisms of integration Avanpost IDM with Koordkom Open Source, with a personnel 1C system became the third crucial element of the implemented IT solution : ZUP, with 1C: Accounting and with a 1C system: ITIL which is responsible for process management technical support all by the IC of Service 112. The customer uses the specified products 1C performed by for Public institutions. When developing mechanisms of integration techniques, tools, program interfaces and ready modules of interface (connectors) Avanpost IDM to different application and infrastructure software were used.

The operating experience of Avanpost IDM in Service 112 shows that all project objectives are completely achieved. The customer received a modern, scalable solution with high potential of development which covers his current and perspective demands. At the same time the increased cybersecurity level had no negative impact on work of operators, employment of employees, connection of the organizations to System 112. All this helps Service 112 to solve its main objective — to help people correctly to behave at emergency or emergencies, to save time and to do reaction to any incident complex, exact and controlled.