Omilia DiaManT System of recognition of the natural speech

Omilia is the voice system of intellectual recognition of the natural speech.

2019: Description of Omilia

According to information for October, 2019, in the voice system of intellectual recognition of the natural speech Omilia based on the Omilia DiaManT platform the algorithms based on work of neural networks that allows to reach understanding of requests of clients at the level of the person are used.

Only one open question of what information interests him is provided in the voice system of intellectual speech recognition of Omilia company, during customer service. Further she perceives answers of subscribers in a free form with an accuracy more than 95% and conducts live unstructured dialogue, developers claim.

Telephone conversation, despite existence of alternative methods of communication, continues to remain the main channel of addresses for clients. Development of technologies allows to replace gradually operators in the contact centers on chat-bots trained to answer frequently asked questions of clients. In Russia significant growth of the market of the chat-bots supporting technology of a natural language understanding (NLU) began in 2018. From isolated word recognition the voice systems pass to understanding of any request: there were intellectual assistants, interest in whom is shown, first of all, by banks, financial and insurance companies and also retailers – many of them for communication with clients already implemented speech technologies. Besides, increase in demand for the systems created based on NLU in a public sector and some other the industries is noted. According to the experts, by 2021 presence of the intellectual assistant will become a norm for most Internet services, and at the end of 2023 the volume of the domestic market of colloquial AI, chat-bots and intellectual assistants will be reached by 33 billion rubles.