Naumen Skorozvon

2019: Naumen Skorozvon updating

On October 9, 2019 the NAUMEN company reported that it updated a product portfolio solution SaaS of Naumen Skorozvon based on telephony of Naumen Contact Center. The cloud product is intended for carrying out outgoing call-downs in contact centers of the small and medium size which aim to increase efficiency of cold calls and involve in work of removed operators.

According to the company, the solution Naumen Skorozvon is an online service for work with which there are enough browser and the headset. The product does not require costs for installation and completions before deployment, and training of operators and managers will require no more than 10 minutes. Start of cloud contact center in operation takes no more than two days.

Service is paid for subscription model: the subscription fee is written off daily taking into account that number of employees who actually used a system.

The solution Naumen Skorozvon also suits big customers who need to start for several days call center for cold calls, to organize work of help desk or sales department.

During product development we placed emphasis on its performance and reliability of cloud infrastructure. The fault tolerance of service ensures stable functioning of removed operators in regime of Real-time. Our dialer saves time of operators and increases efficiency that allows to achieve in short terms economically significant results without capital costs. Dmitry Lukyanov, the head of cloud solutions of NAUMEN told

The basis of a cloud product was formed by functional modules of the Naumen Contact Center platform. Telephony in the predictive mode predicts dialing time to the following client and begins a call automatically even before appearance of free operators. Predictive call-down on an equal basis with automatic recognition of answering machines allow operators to be connected directly to a conversation with the client. A part of outgoing communications can be performed in the answerphone mode without participation of operators, losing the prewritten messages.

Increase in conversion of calls is provided also at the expense of the built-in system of the reporting and the customized module for quality management and job evaluation of operators. Ample integration opportunities and ready connectors for work with CRM, including for processing of contacts directly in the CRM system are available to users of service.

The market of cloud services in Russia showed growth in 25% in 2018, and this trend remains. In such conditions development of cloud solutions — the integral stage of a technology way of any vendor. Our first step in this direction was accession to an ecosystem of the products NAUMEN for contact centers of solution SaaS which developed more than seven years based on our telephony, purchased a technology maturity and strengthened positions in the business segment. Andrey Zaytsev, the Head of Department of contact centers and the robotic NAUMEN systems told