Xerox Service organization

2019: Application launch Service organization

On October 29, 2019 Xerox announced application launch Service organization for printing devices Xerox VersaLink and Xerox AltaLink. This solution allows to optimize interaction of the user and technical support in case of the termination of a toner or at fault printer or MFP. SOFTWARE it is developed by specialists of Xerox together with the Russian service partners.

For sending a request it is enough to describe a problem in a free form on the touch screen of the printing device and to select the receiver from the list — a corporate support service or one of external service providers. The application will automatically add to the message of data on a condition of equipment and other necessary technical data then it will send it to the selected addressee by e-mail.

As a rule, at support call the user should explain a situation by phone, to personally visit customer service or to fill an electronic form on a corporate resource. It requires more time and distracts employees from work. Our application allows to initiate the address here and now, exempting the user from need to report technical details — serial number, model and a configuration of the equipment, codes of diagnostics, color of the coming to an end toner, etc. Specialists of technical service obtain the exact and complete technical information at once, so can resolve an issue quicker and more effectively, comments Oleg Tikhonov, the development director of service partners of Xerox company Russia

The application is available in Xerox App Gallery. It functions in a complex with the component of management started on the server or the workstation of the customer. Two application versions are available: for one printing device and for the unlimited park of printers and the MFP.