Akado-Telecom Personal account

2020

Connectivity of multimedia service Okko

On June 3, 2020 AKADO Telecom announced service start "Access to the content service" for the acting and new clients who will have an opportunity to watch content of multimedia service Okko on profitable terms. Since June 3 subscribers will be able to connect packets of subscriptions of Light and Optimum in addition to other services AKADO.

Selecting subscriptions of Okko "Layt" or "Optimum", clients of AKADO will have an opportunity free of charge to test video service. In June complex offers "the Internet of AKADO + Okko" at the special price within which two services in a packet will cheaper cost, than at their order separately will also be started. Service packages will be integrated into a uniform tariff line of AKADO and will provide a possibility of the simultaneous order of Internet access and connection to bonus multimedia service Okko. The cost of services depends on the selected speed of the Internet and a packet of subscriptions of Okko. Offers worth from 559 to 809 rubles will be available to clients.

It is possible to connect "Access to the content service" through Personal account on the website of AKADO Telecom or through mobile application of Personal account.

The multimedia service Okko is available on all popular devices. The media library of Okko contains 62 thousand units of content of the leading world and local film studios for June, 2020. On Okko the Hollywood premieres, series, animated films, independent and documentary cinema and also the choice of educational programs and cultural content are available.

It is sure, subscribers will highly appreciate quality and a variety of video content of Okko and those opportunities which we provide them for connection services. Okko – one of popular multimedia services in Russia having multimillion audience. We are glad that Okko became our partner in development of customer services, noted the CEO of AKADO Telecom Grigory Novitsky.

We work on making viewing cinema and series in high quality available as it is possible for the bigger number of users, and the combination of broadband access to the Internet from AKADO with opportunities of multimedia service Okko is another step in such direction. Our cooperation gives to users an opportunity to get access to the high-speed Internet and content on more advantageous conditions, told Yana Bardintseva the CEO of Okko.

Increase in number of active users by 48%

In 2019-2020 the number of active users of mobile application Personal account of AKADO Telecom company increased by 48%. The volume of the services connected through the application increased more than by 10 times. It was promoted by improvement of functional characteristics of a mobile Personal account and its updated design. On May 6, 2020 Akado-Telecom reported about it.

Through mobile application the subscriber can learn news about services and special offers of AKADO, partner projects, quickly find the necessary TV channel or specify number of the button. The design of the application is updated so that process of connection of services and services was the most convenient. For example, users of service of Internet access of AKADO through mobile application can connect interactive TV-service, previously having studied the list of available interactive TV channels. Information with a reminder of need of payment for use of services is reflected also in push-notifications. State-of-health data of the subscriber account and expenses are also provided in the Personal account, there is an opportunity to configure automatic payment or to use service of the promised payment that is especially relevant during self-isolation.

The most popular functions of a mobile Personal account - implementation of payments and connection of services. Also subscribers willingly address for consultations through an online-chat: for half a year the number of dialogs in a chat increased almost twice. The popularity of this communication channel grew in the period of a pandemic when most of users passed to self-isolation.

We are glad that we can offer subscribers a modern convenient product: the functionality of a mobile Personal account and its design is updated taking into account analytics of requests and comments of users. For that time that passed since application launch, service was transformed towards the maximum usability and information fullness, - the head of group of development of digital services "AKADO Telecom" Dmitry Korolyov noted. - We will continue work on improvement of functionality of mobile application and its personalisation.

2019: Adaptation of Personal account for corporate clients under mobile devices

On November 15, 2019 the AKADO Telecom company reported that it updated Personal account for corporate clients of boffice.akado.ru.

Specialists of AKADO studied preferences and wishes of clients, carried out detailed analysis. As a result changed structure and the maintenance of the Personal account for the most convenient search of necessary data, simplified giving information, improved navigation, adapted the Personal account for mobile devices, updated design.

We work on improvement of digital instruments of communications with subscribers. AKADO already started updated mobile Personal account with an online-chat for subscribers individuals, in result service of users accelerated many times. Updated mobile application gave the chance to successfully develop partner programs for clients. Now our task – to improve "Personal office" for B2B segment - and it is more than 7 thousand commercial enterprises and over 300 objects of the financial structures connected to services and to AKADO services,

Vladimir Karpenko added that the most demanded offers the operator in a corporate segment – connection of Wi-fi and wire Internet IP telephony, television, protection from DDoS- attacks providing services of data center.

business centers and small businesses belong To the most active category of corporate clients of AKADO. So, in two years the quantity of the objects of a commercial real estate connected to AKADO Telecom network grew by 35% in comparison with earlier period. About 4 thousand small businesses of Moscow use services of our company, and we expect to increase further a subscriber base due to connection of clients and offers of the services demanded in the market. For ensuring high-quality customer service we need to develop digital channels of communications which gain popularity among clients,