Nexign helped Mauritian telecom operator Chinguitel to start new services

2019: Implementation of Nexign Network Monetisation Suite and Nexign Convergent BSS

On November 18, 2019 the company Nexign announced implementation in Chinguitel products Nexign Converged BSS and Nexign Network Monetisation Suite. According to representatives of operator communications, thanks to the solutions Nexign Chinguitel could improve service quality of subscribers and increase revenue by 10% in comparison with the same period of 2018.

According to the company, the former billing system of Chinguitel was intended for service of prepaid subscribers. For work with credit subscribers the solution of own development was used. Full integration of two systems did not exist, and at start of products and services in accounts for credit subscribers there were errors. Besides, on support of this difficult software package a significant amount of resources was required that increased time to market of products and services. As a result revenue of the operator began to decrease.

To increase service quality and to reduce time to market of offers, the operator made the decision on replacement of an outdated billing system with the modern convergent solution. After the customer considered and analyzed proposals of several suppliers, Chinguitel stopped the choice on Nexign Converged BSS and Nexign Network Monetisation Suite.

The solution Nexign integrated in itself all services provided to subscribers. It not only provided the accuracy of the made-out bills, but also allowed the operator to become more competitive and to start a number of the innovation services meeting needs of different groups of subscribers. For the first 12 months from the moment of the implementing solution Nexign Chinguitel started 27 services.

Now, when all subscriber information is concentrated in one system, specialists of our contact center need less time and forces for the solution of the problems arising at subscribers. Before the implementing solution Nexign data of subscribers were distributed on several systems so quite often it was necessary to ask for the help technical specialists. After commissioning of a new solution the number of appeals to an engineering command was reduced by 40% that allowed it to focus on accomplishment of other tasks, such as reporting and analysis. It also promoted increase in efficiency of our activity. told For the sake of Abdalla Ali Almamun

Soon after implementation project completion the government of Mauritania announced denomination of national currency. Specialists of Nexign in three weeks entered all necessary changes into a billing system of Chinguitel.

Thanks to Nexign product introduction the operator began expansion to regions where his market share still was insufficiently high and where now it could attract subscribers with competitive services. As a result, the subscriber base of Chinguitel continues to grow. It is expected that by the end of 2019 the operator will service 1.5 million subscribers.

We are glad to help Chinguitel with overcoming the difficulties arising in the course of digital transformation of business processes. We see the task in giving to the telecom operator effective tools for operational acceptance of business solutions on the basis of analytics and to help to raise loyalty of subscribers due to expansion of set of the offered services. Alexey Volynkin, the commercial director of Nexign told