| Developers: | Voca-Tech |
| Date of the premiere of the system: | 2018 |
| Technology: | HRM, cybersecurity - Biometric identification, Time recording |
2019: Description of a system
The system of the automated control of employees on accomplishment of standards of service from Voca Tech by means of an audiobadge provides fixing of a voice of the employee using beamforming and voice activity detection technologies and provides extensive analytical tools.
Technologies of speech analytics give the chance to bank to control the quality level of interaction of the employee with the client and negotiations on the bank front line, pointwise in addition to train employees, to quickly enter into sale new products, etc.
Besides, job analysis of each employee allows to estimate efficiency of the existing methodology of sales, to define ways of its optimization that considerably can influence increase in a customer loyalty and service quality at offices.
2018: Representation of a system
In 2018 Voca-Tech provided the system of the automated control of employees for accomplishment of standards of service, the including Wi-Fi-audiobedzh with technology of a bimforming and a personal account with access to analytical reports.
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