| Developers: | Poly (before Plantronics) |
| Last Release Date: | 2019/12/11 |
| Technology: | Call centers, Audiovisions, Processors |
2019: MDA 500QD
On December 11, 2019 the Poly company provided the MDA 500QD Series audioprocessor.
According to the company, according to the research Nemerte, for December, 2019 in 55% of cases the calls of users to a support service which began with use of service of self-service as a result are transferred to call center operators. It proves that use of reliable headsets and instruments of communication in a cloud is still more important, than use of chat-bots. So, work of operators of call centers and their supervisors more than ever depends on the reliable technologies and audiodevices allowing to hear accurately users in the course of the solution of their problems.
 | The growing consumer expectations, constantly working contact points on social networks and a trend on transparency — all this promotes growth of need for reliable instruments of communication for contact centers. For December, 2019 customer supports need much more educated and qualified employees, than earlier. They should be able to solve the complex, confidential and personalized problems which chat-bots and knowledge bases will not be able to solve. According to the research Nemertes for December, 2019 among more than 500 companies, 70% of the successful companies employ more qualified operators and increase a compensation level by 28%. Customer service quality becomes vital for successful business, and the need for improvement of set of the various tools helping operators to communicate accurately and effectively with consumers as a result grows. |  |
The MDA 500QD Series audioprocessor is developed for the organizations which transfer the contact center to a cloud. Audioprocessors allow users of contact center to be connected or from stationary phone, or with PC/Mac to provide a certain level of flexibility for situations when can be required to use audio from the PC and stationary phone at the same time. The MDA 500QD Series audioprocessor also provides analytics for optimization of each call and supports call centers at any stage of transition to a cloud.
MDA 500QD will appear in March, 2020.
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