"The Renaissance" utilizes the Credit AI for processing of credit requests

On January 9, 2020 the company ABBYY announced that bank "Renaissance Credit" began to use intellectual technologies ABBYY for hands-off processing data at a design of the credit. The solution defines document types, takes data and distributes requests of clients for banking products between employees. As a result time for processing of one request was reduced by 3.5 times – from 7 to 2 minutes. In a year the solution processes about 7 million pages of documents.

According to the results of last year the number of the clients Renaissance of the Credit using remote channels of service increased by 82%. Quickly the popularity of remote crediting when scanned copies or photos of documents go to bank through a personal account grows, and after conducting necessary checks the client quickly receives the answer.

"The Renaissance the Credit" uses the solution of ABBYY more than three years. The ABBYY FlexiCapture platform allowed to automate Renaissance of the Credit significant processing stages of client requests for the credits. The solution independently reveals about 10 document types arriving on check, including the passport, the agreement, the statement, the power of attorney and others. Then the platform checks whether all documents necessary for receiving a credit product are taken, available, by 46 different attributes and sends them to a banking system. Using the solution of ABBYY distribution of requests between employees is automatic depending on waiting time in queue, loading of the manager and priority of a task. 85 employees of department of a remote design of the credits use the platform. In day they manage to process up to 4000 requests.

The Renaissance the Credit constantly works on service quality improvement, applying for this purpose including modern intellectual technologies. Using the ABBYY FlexiCapture platform we solved several important problems of business. First, distributed loading between employees better that allowed them to process 4 times more requests for the same time. Secondly, reduced answering interval for clients, so, and time for receiving the credit, – Anna Bavina, the chief executive, the head of department of development of client processes, maintenances of the credits and operational customer service tells