The electronic queue of the NeuroniQ system was set in the Perm medical center "Ekspert"

2020: NeuroniQ installation

March 3, 2020 Reported technologies of the Future that in Ekspert group the Electronic queue of the NeuroniQ system was set.

The company sets before itself the purpose – to become one of the largest private medical networks in the territory of Russia. Important tasks on the way of achievement of this purpose are increase in efficiency of activity and improvement of service. Therefore the management of the organization made the decision to install an intelligent system of NEURONIQ which implementation allows:

• optimize and automate process of distribution of patients by different activities of clinic;
• increase efficiency of personnel due to reduction of loading;
• increase customer satisfaction level;
• improve image of the company.

Besides, a system performs function of informing visitors on the main services of the center, offices of acceptance of doctors and about a queue status. For convenience of patients when choosing services on the touch terminal a system informs on the specialist with a smaller number of people in queue. Thus, application of a management system for queue creates comfortable conditions of waiting, improves service quality and reduces the probability of emergence of conflict situations.

For more complete job analysis of personnel the complex can be complemented with a service quality assessment system using which visitors of the organization have an opportunity to estimate each individual employee, to leave a comment or to fill out the questionnaire with questions of service quality.