LogyCom АSTRUM CRM

Window of the ASTRUM CRM program

LogyCom ASTRUM CRM is the tool for customer relationship management (sales and service). LogyCom ASTRUM CRM is the corporate information system intended for improvement of customer service by preserving of customer information and history of customer relations, establishment and improvement of business procedures on the basis of the saved information and the subsequent assessment of their efficiency. LogyCom ASTRUM CRM allows to collect all customer information of the company in the single database, to keep account of all contacts with these and potential clients, to analyze sales and efficiency of marketing efforts, to coordinate and control work of the managers involved in sales processes and customer service.

Features

Providing storage and data analysis about contacts with clients and suppliers, agreements, orders, about purchases and payments, CRM becomes the important tool consolidating efforts of staff of the company and provides coordination of their actions:

• The secretary, thanks to the CRM program always has "near at hand" necessary archive of documents, information on contacts, the powerful mechanism of reminders.
• The sales manager, using information of CRM on a status of settlement, accomplishment of orders, the carried-out payments on agreements, can plan strategy and tactics of work with specific clients.
• The head using the Customer Relationship Management System, will be able to trace the clearness and efficiency of each division, to estimate the general indicators of work of firm, including efficiency of marketing and promotion companies.

The program allows to conduct the complete history of cooperation with partners:

• Coordinates, details and contact persons of partners
• Agreements and transactions, and their stages
• Payments, expenses, deliveries and shipments
• Marketing influences
• Events are meetings, telephone negotiations, electronic correspondence, etc.
• Activity of competitors
• Sources of information, reason of loyalty or disloyalty
• Document flow on partners

See Also

CRM

Links

Official site of the developer