Novalumen SalesBox

Novalumen SalesBox is the automation system of sales which can be used as independently, and to form a basis for creation of large-scale CRM infrastructure.

Features

The adjusted system of sales is a basis of functioning of commercial enterprises. Increase in efficiency of activity of the divisions which are responsible for sales directly affects profitability and stability of business. The product of Novalumen company, a management system for the customer base, is intended for automation of work of sales department, planning and management of the customer base of the company and allows:

• Analyze the customer base for carrying out repeated sales and promotion of new products;
• Organize and support methodology of sales;
• Set tasks of specific clients, the markets, categories and to keep track of the status of their accomplishment;
• Plan and analyze sales.

Objectives

• Performance improvement of sales department;
• Target offer of new products / services;
• Ensuring the permanent managed contact with clients;
• Automation of formation of sales plans and control of their accomplishment;
• Providing high level of customer service and reduction of term of order processing.

Scheme of work

Information on the potential client is registered in a system. Further tracking of the status of the client, the history of communication with it is made. Sales opportunities, the closed transactions and projects are registered. A system gives an opportunity of carrying out selections and creation of the reporting.

Structure

• Process control of sales - creation of methodology of implementation of sales, problem definition and tracking of the statuses of accomplishment. Company executives receive the instrument of control over activity of sales department and its employees, planning of growth and obtaining information on actual state of sales and the customer base. Using sales process and creation of focal offers, the staff of sales department increases efficiency of work with clients.

• Management of clients of base allows to bring in a system and to store customer information, to register any kinds of contacts and also the stated notes and wishes. Flexible search in a number of criteria and setup of representation of results allows to carry out the analysis of activity and prospects of clients. On each client it is possible to receive all history of his relationship with the company.

• The module of analytics and the reporting allows to analyze the history of relationship with the client, to browse statistics on the client, the manager or a product. The module allows to create and browse reports and data samplings in a convenient format and also to define target products and groups for carrying out repeated and cross-sales.

• Customer service management - the automated collecting, processing, escalation and distribution of requests for customer service. The module increases efficiency of use of the available resources, reduces maintenance overheads of clients and allows to predict customer needs in service. Clients have an opportunity to keep track of the status of the request.