GMCS provided "NTP the Pipeline" with the CRM system based on Microsoft Dynamics 365

2020: Creation of the CRM system based on Microsoft Dynamics 365

On April 20, 2020 the company GMCS reported that it completed the project on creation CRM- systems on the platform Microsoft Dynamics 365 for engineering industrial NTP Pipeline company LLC.

According to the company, "NTP the Pipeline" selected Microsoft Dynamics 365 as the platform for process automation of work with clients among whom there are leading oil processing, petrochemical enterprises and chemical productions, proceeding from the standing tasks in the field of improvement of quality of service and further personalisation of service.

In the updated CRM system key processes of a business activity of the scientific and technical enterprise are automated: sales management, the product directory, deliveries of software and support of the acting clients.

As a result of comparison of CRM systems, more than others we liked Microsoft Dynamics 365 as in terms of functionality and convenience, and opportunities for further development. The CRM system is in operation about two months. We could replace a set of the separate systems of own development by the modern platform with which it is convenient to work. Alexey Timoshkin, the associate director of NTP Truboprovod LLC on information technologies told

The functionality which is built in Dynamics 365 is expanded functions, specific to business process of the company. Specialists of NTP Pipeline sales department carry out calculation of cost and discounts using the calculator of own development configured in a system. On the basis of this information in the CRM system the transaction and the agreement which undergoes approval is automatically created. Using WebAPI with Dynamics 365 the program for record of software security keys which communicates with CRM on keys and licenses softwares of clients is integrated.

The flexible mechanism allows to trace addresses on all lifecycle, with a possibility of delegation to the specialist. At receipt of the letter from the client the CRM system will recognize and transforms it depending on a subject to the address with necessary category (the change request, updating, consultation, etc.).

During the project we tried to use standard functionality of Dynamics 365 as much as possible. Special attention is paid to the block of service and a customer support. Here we involved own practices in the field of Customer Service checked on other projects with similar tasks. told Aurika Savchuk, the director of the department of solutions of interaction management of GMCS company