| Developers: | Keep to the point |
| Technology: | ITSM - IT Service Management Systems, SaaS - Software as a Service |
The main articles are:
Yuzdesk is a customer support platform (HelpDesk). The system is not overloaded with unnecessary functions, so it is easy to master. Basically, Yuzdesk is supplied as a Solution SaaS, but it is also possible to pack the system as a boxed solution.
2022
What's inside the platform as of August 2022:
- 20 + communication channels in one window;
- Own online chat;
- Full Customer Case History;
- Productivity Reports, SLAs, CSIs, etc.
- Automatic sorting and prioritization of requests;
- Integration with popular services, including telephony and CRM;
- Full transparency of the support department: its effectiveness and weaknesses are clear, the ability to track what a particular employee is doing.
According to the developers, Yuzdesk will generally allow:
- Simplify and automate the handling of customer requests. The system collects messages from 20 communication channels, allows you to create filters and templates. For typical questions, auto-answers are created with their own rules.
- Analyze results and find growth points. The manager understands how well and quickly employees respond to customers. It is clear where the team sags, and where, on the contrary, copes better than competitors.
- Connect familiar platforms. Yuzdesk supports more than 200 integrations with popular instant messengers, social networks, platforms, services and CRM. Yuzdesk runs on an open API and SDK for iOS and Android.
- Control support anywhere in the world. The Yuzdeska mobile application has the main capabilities of the "adult" version of the heldesque. Chats with clients, filtering messages, distribution of tasks, information about the client - all this is in the Uzdeska application.
- Simplify the lives of customers and employees with a knowledge base. It will be possible to store and structure the knowledge base: instructions, articles, documentation, process descriptions and everything that will help your employees and customers find information on standard questions and save overall time.
By August 2022, Yuzdesk had connected more than 400 companies.
2020
According to information for June 2020, Yuzdesk is a system for accounting and processing applications, it is focused on solving support problems and consulting clients. Customers can contact instant messengers, mail or through the site. Yuzdesk will collect their appeals in one interface and help you answer them competently and quickly.
What's inside the platform:
- Your online chat
- Applications from 12 different channels
- Sort and prioritize requests automatically
- Answers in 2 clicks or automatically
- Full Customer Case History
- Productivity reports, SLAs, CSIs, etc.
- Integration with your favorite services
What will improve with Yuzdesk:
- shorter response time to user requests,
- it will be possible to quickly respond to incoming messages,
- it will be possible to track the full history of interactions by requests
- it will be possible to collect statistics on your support and see weaknesses
- Distribution of cases will improve so that there is no confusion among employees and departments.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |