2010/05/23 00:09:14

IT consultant

The good IT consultant is distinguished by the whole set of factors — the personal qualities, motives, working experience, knowledge and skills, behavioural characteristics determined by the purpose, a zadannost of a situation and a position. All this in total also makes competences.

The IT consultant should be a specialist in the area — whether it be programming, business process reengineering, implementation of the IC or development of IT strategy. Professional knowledge and skills remain the main requirements defining efficiency of its work. Requirements to professional knowledge and skills are formulated for a certain position and include experience and length of service, education, special conditions, etc. Often they are defined for participants of a project team depending on the specific project and a solvable task.

Basic competences are additional requirements regarding the IT consultant's assessment. Practice shows that from IT consultants big resistance to stress is required, ability to be guided quickly in new situations, readiness for business trips, capability to communicate much with the most different people and some other necessary qualities.

One more feature of IT specialists — permanent increase in the professional grade. In many respects it is connected with the fact that the IT field is extremely dynamic: numerous and fast changings depreciate the previous knowledge and experience. Therefore to the IT specialist as for very few people to another, regular additional training, studying of publications and self-education are necessary. All this should be a part of its fundamental obligations irrespective of specialization, activity or the held position.

Basic competences of the IT consultant which are subject to assessment:

|bgcolor=#CCFF00|Компетенция|bgcolor=#CCFF00|Как it is shown

Customer focus	Sincere interest in problem solving of clients, capability to empathy. Interest in needs of the client. Information search about the client which can be necessary further.
Focus on result	Moderately developed aspiration to be an unsurpassed specialist in the area. Focus on the end result. The attention of the client to problems on which it is necessary to work is accurate to direct capability. Realness and capability to accept the fact that sometimes, owing to the developed circumstances, it is necessary to make the non-optimal decision.
Desire to help, to have a positive impact	Ability to work in a command. Desire to raise the professional grade, both own, and the colleagues. Sincere desire to promote problem solving of each client. Generation of the ideas on improvement of business processes and an organization structure both the enterprises clients, and home company.
Ethics	The aspiration to accept the most correct solution from the ethical point of view. Direct, open and fair style of behavior. Openly speaks about the facing difficulties and project risks. Informs the client on expected expenses prior to the beginning of the project. Prevents attempts to make the changes which are not corresponding to personal or corporate values during the project.
Will power, attention to parts and courtesy	Does not refuse effective objectives. It is attentive to parts, well prepared for the solution of professional tasks. Concentrates on the difficulties and on requests of clients which are available in the project. Actively cooperates with representatives of the and other divisions to obtain information on all interesting questions. Properly prepares for meetings with clients.
Systems thinking	Has lively wit and it is capable to solve at the same time problems at several levels. It is characterized by flexibility and mobility of mentality. It is capable to comprehend a situation, using metaphors and analogies. Sets the questions systematized, allowing to investigate a situation.
Responsibility	Always fulfills obligations. Undertakes the solution of difficult tasks.
Self-confidence	Not the demonstrative and at the same time obvious self-confidence causing trust. Capability independently to build the future. Objectively sees own merits and the client's merits in a successful action. Does not lose self-confidence when someone calls in question its capabilities or competence.
Optimism	Confidence in a project success. Positive relation to life.
Skill to communicate	Capability to communicate much with the most different people. Ability to ask open questions, to find out customer requirements, to propose the relevant decisions and to show an expert position. Capability it is effective to communicate, provide "feedback" with the interlocutor. Capability to join labor relations in a project team. Capability it is constructive to resolve the conflicts.
Sense of duty	Qualitatively and at the scheduled time carries out assigned tasks.
Resistance to stress	Capability to behave adequately and quietly in difficult situations. Capability make the weighed decisions even when "all in panic and is not known that to do". Capability keep up with the high operating pace.
Initiative	Determination of new opportunities and their use. Creative approach to work, ability to find interesting, non-standard solutions.

As criteria for evaluation of the IT consultant it is necessary to use not only professional skills, but also personal compliance. It is very important that the person was a part of a command and aimed not only to receive own benefit, but also to develop business of the company in which it works, to increase effectiveness of the general work. The task is in finding "the" specialist, having correctly defined his competences.

Elena Nizhnikova

CRN

Источник — «https://tadviser.com/index.php/Article:IT_consultant»

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