| The name of the base system (platform): | Artificial intelligence (AI, Artificial intelligence, AI) |
| Developers: | Mindsay |
| Last Release Date: | 2020/07/29 |
| Technology: | CRM, CRM - Loyalty systems, Speech technologies |
Main article: Chat-bot Virtual interlocutors
2020: Start of the solution on automation of client service
On July 29, 2020 the companies Mindsay also Sabre Corporation announced official start of the solution on automation of client service for airlines, the online agencies and TMC (Travel Management Company, travel agency).
As it was explained, virtual agents of Mindsay are compatible to Sabre API that allows them to respond to the different requests automatically: from frequently asked questions before creation of complex armorings. It is a dialogue system which is seamlessly integrated with Sabre.
This integration allows travel agencies to process automatically up to 70% of requests of travelers that it reduces the volume of calls and addresses to a chat. Bots are engaged in the majority of standard questions, and agents can focus on the solution of the most urgent and difficult situations of clients. Thanks to integration into such platforms as Zendesk, Salesforce, Intercom and Genesys, the solution Mindsay allows agents to be connected and leave chats.
The European travel agency Kilroy of the first began to use Mindsay, Sabre and Zendesk for automation of processing of different requests of travelers, including:
- Making changes and canceling of air tickets;
- Formation of the corresponding requests for return;
- Providing status of run, information on registration and access to boarding passes;
- Answers to frequently asked questions about baggage allowance, restrictions on trips and on other subjects.
 | We selected Mindsay company because it provided a full integration with Sabre and could implement the chat-bot which responds to the requests of travelers. Pernille Vaupel, the director on aviation and to online sales of KILROY International noted |  |
| | The chat-bot will help to process standard requests of clients automatically. It will allow travel agencies to focus on expert support and the solution of more complex questions of travelers. Marcos Pinedo, the vice president of Sabre for partnership told | |
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |