Calltouch Sensing technology of the speech of the manager

2020: Start of the instrument of speech recognition of the manager

Calltouch, service of end-to-end analytics, call tracking and management of advertizing, announced on August 17, 2020 start of the tool on the basis of artificial intelligence — speech recognition of the manager.

The technology recognizes the employee by a voice and other parameters of a sound. The tool is integrated into the system of call tracking and will be useful in sales department and also during the work with external or internal call center.

As you know, activity of sales-managers directly affects business performance and marketing therefore it is important to heads to know how "sales managers" cope with the arriving requests. The tool automatically determines which of managers communicated with the client, and allows to estimate efficiency of the employee (conversion at further funnels of sales). Besides, now it became possible to build separate reports on employees. The technology helps to reveal errors in communication with the client, to correct answers to popular questions and, thereby, to increase sales volume.

"The artificial intelligence became an integral part of digital, and allows to reduce costs on marketing. Our development gives to heads the chance not only to monitor results of advertizing campaigns, but also to connect them with work of employees. Now it is not necessary to look for the one who spoke with the client and successfully closed the transaction – algorithms will make it for you", – Alexey Avdeev, the CEO and the partner of Calltouch noted.

For the purpose of training of algorithms a system provides loading of several options of an audio recording for one manager at once. The number of employees whom a system can distinguish on a voice is not limited.