Atomenergosbyt (Stek-Energo)

2020

In 2020 the importance of the implemented customer services especially increased in the period of a coronavirus pandemic. Since the beginning of year the explosive growth of digital services was noted: the number of downloads and addresses through mobile application and a personal account increased by 116% and via the website of the company - for 72%. The number of the clients who passed to the electronic account with failure from the paper receipt increased by 85%.

2015: Creation of a single billing system and modern customer services based on "Stek-Energo"

Stack company implemented the project on implementation of a uniform software version on work with clients of "Stek-Energo" for JSC Atomenergosbyt. This implementation allowed to automate the majority of processes of interaction with legal entities and physical persons in aspect of holding settlement procedures.

"Need of unification ripened naturally when the company, expanding a zone of the presence, in recent years became the guaranteeing supplier in four regions. In each area there are specifics of work, reporting forms, the settled business processes — the deputy CEO for technical development Andrey Kuvshinov told. — Making use of experience of all regions, we set as the purpose to select the best practices, the most productive. It is paid to the block of automation of work with problem consumers by debtors much attention: to imposition of the restriction of supply of electricity and claim and claim work".

According to the results of implementation and operation of the Stek-Energo PC it was succeeded to achieve the following results:

• providing a common information space in all branches of JSC Atomenergosbyt;
• unification and transparency of algorithms of calculation at service of physical persons and legal entities;
• full automation of settlings with consumers, exception of manual transactions;
• increase in the service level of clients due to implementation of such tools, as the Personal account of the subscriber and the Uniform automated call center;
• considerable decrease in receivables due to automation of process on work with debtors;
• reducing costs for service of an information system;
• automatic formation of summary reports on all structural departments of the enterprise.

The CEO of JSC Atomenergosbyt Pyotr Konyushenko noted positive influence from automation on activity of the company: "For the last few years it was succeeded to implement a number of key tasks - to bring customer service quality to new digital level, and the collecting of payments approached reference indicators".