TNS power (Stek-Energo)

2017: Complex business process automation of 10 branches "power TNS" based on "Stek-Energo"

The "power TNS" group implemented the project on implementation of a single system of billing of "Stek-Energo" in all regions of presence of the company:

• PJSC TNS energo Voronezh is 2005
• PJSC TNS energo Rostov-na-Donu is 2005
• PJSC TNS energo Yaroslavl is 2005
• PJSC TNS energo Nizhny Novgorod is 2011
• PJSC TNS energo Veliky Novgorod is 2014
• JSC TNS Energo Tula is 2014
• TNS energo Penza LLC is 2015
• PJSC TNS energo Mary El is 2016
• JSC TNS energo Kareliya is 2017
• PJSC TNS energo Kuban is 2017

Project Objectives:

• Increase in efficiency of power sales activity, including achievement of the maximum level of collecting of payments.
• Reducing costs of the company for work with consumers due to use of modern services of service.
• Increase in consumer loyalty of services due to acceleration of processing of addresses, applications of modern means of communications.
• Full automation of settlings with consumers on the unified algorithms and techniques within the current legislation.
• Reduction of total cost of ownership software.

According to the results of implementation and operation of the Stek-Energo PC it was succeeded to achieve the following results:

• Providing a common information space in all branches "power TNS".
• Unification and transparency of algorithms of calculation at service of physical persons and legal entities.
• Full automation of settlings with consumers, exception of manual transactions.
• Increase in the service level of clients due to implementation of instruments of self-service of subscribers: A personal account, internet- acquiring SMS- mailings, etc.
• Considerable decrease in receivables due to automation of process on work with debtors.
• Reducing costs for service of an information system.
• Increase in control of process of settlings with subscribers for the consumed electric power.
• Formation of summary reports on all structural departments of the enterprise.

The implemented programs of the Stek-Energo complex:

• Settlings with subscribers – individuals
• Settlings with subscribers – legal entities
• Cash desk
• Work with debtors – individuals
• Work with debtors – legal entities
• A personal account of subscribers – individuals
• A personal account of subscribers – legal entities
• Network communications
• Online cash desk
• Center of informing (+SMS-mailing)

The CEO of PJSC TNS Energo Group B.V. Shchurov highly appreciated possibilities of the implemented software: "Such software package as "Stek-Energo" makes a special contribution to development of the Russian power and housing and public utilities, allowing to keep up to date at the same time by optimization and business process automation and also promotes customer service quality improvement".