| Developers: | Bank Soft Systems (BSS, BSS) |
| Date of the premiere of the system: | 2020/09/22 |
| Branches: | Financial services, investments and audit |
| Technology: | Cybersecurity - Biometric identification, Systems of remote banking |
Main articles:
2020: Representation of "neurorBS"
The BSS company provided on September 22, 2020 neurorBS - the solution integrating speech recognition, biometrics and omnichannel communication.
 | under the influence of COVID-19 the trend on failure from "plastic" amplified, demand for remote services and online communication increased, marketplaces form more actively, questions of information security, in particular OUD-4 become more and more important. |  |
Own TTS (Text-to-Speech), provides the minimum delay at reproduction of the answer and economy to 50% at computing powers. And still the hybrid structure of dialogs constructed partially on scripts for ensuring speed of implementation and partially – on the models of a natural language studying at deep neural networks for flexible adaptation to deviations from scripts in real-life communication.
Own solutions BSS on voice biometrics and speech analytics enrich possibilities of voice assistants and ownerships reduce cost, providing up to 70% of economy of costs.
| | BSS Technologies completely consider nuances of oral speech which structure differs from written and contains more information, at the expense of emotions, intonation, etc. All this means that the client of bank will be able to receive the help quickly, and its intentions will be recognized precisely, including emotional coloring, - Yury Ledakov noted. | |
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