WaveAccess the Intelligent system of face recognition integrated into Microsoft Dynamics 365 CRM

Main article: Systems of face recognition

The intelligent system of face recognition represents the solution on a basis artificial intelligence which allows distinguish persons in a video flow, identify them and to bring information out of a profile of the client of century Microsoft Dynamics 365 CRM.

2020: Opportunities and scopes of application

(Data are relevant for September, 2020)

A system correlates the photos of the client saved in CRM to the image received from a video flow in real time, defining features, a sex, age and other parameters.

As works:

• 1) Creation of a repository
  • Photos of the client remain previously in his CRM card.
  • using cloud services Azure Cognitive Services a system will recognize the person in the photo and through Face API creates its "mold" in Azure Person ID storage.
  • Person ID is appropriated to contact and remains in CRM.
  • This procedure is performed at the first start and every time during the adding of contact or change of its photo.

• 2) Face recognition
  • After persons in a video flow are identified, through API check of coincidence of the image(s) to a photo in the database is performed — whether there is in CRM a similar or identical person.
  • Similar persons can integrate in groups on the common visual features.
  • When the necessary photo is found, a system returns Person ID, and CRM opens a card of the corresponding contact.

Where it is used:

• Front desk
• Security service (including for control in organizations with limited access)
• Face control in public places and on mass actions

Solution value:

• Growth of a customer loyalty (including due to wow-effect and interactive communication)
• Possibility of an apseyl for repeated visitors
• Increase in security