At office "Plus Bank" the management system for NeuroniQ queue is installed

2020: Installation of a management system for queue

November 23, 2020 Technologies of the Future announced that the management system for queue (MSQ) of NEURONIQ distributes a flow of clients of PJSC Plus Bank (Moscow).

The innovation approach in company management provides clients with the high speed and service quality. One of the solutions helping with the management of bank is the electronic queue of the NEURONIQ system. At the expense of the automated direction of visitors waiting time is reduced. For optimization of work and decrease in influence of a human factor routes of the movement between operators were in advance made and, at the same time the possibility of change of a way and adding in it additional stages was left by cash desks.

The intelligent system of NEURONIQ provides reports on work of office: the number of comers and the accepted visitors, the most demanded services, waiting time and service, etc. The analysis of statistical data promotes taking measures to remedial action in the course of acceptance of the population and to further improvement of service.

Important effect of implementation of SUO – improvement of quality of service and increase in satisfaction of visitors. After the choice of the purpose of a visit on the touch terminal of registration, the client gets rid of need of search of the necessary window, the possibility of the wrong choice of queue and repeated waiting is excluded. In this connection time of stay in office also decreases. Besides, the probability of emergence of conflict situations decreases and the psychological atmosphere improves.

For maintenance of image of the company a design program and the hardware of a system is executed in corporate orange and blue colors. The information display of an electronic queue acts as the additional channel of informing citizens: in addition to call numbers of coupons on it the ad info about banking products and services is displayed.