In Consulate General of Uzbekistan the management system for NeuroniQ queue is implemented

2020: Queue management system implementation

In Consulate General of the Republic of Uzbekistan (St. Petersburg) the management system for queue of NEURONIQ was implemented . The Technologies of the Future company reported about it on December 7, 2020.

For convenience and comfort of visitors in Consulate the waiting zone was organized. Having selected the visit purpose on the touch terminal (on Uzbek or Russian) and having received the coupon with number, citizens can relax and be engaged in the to affairs, without being afraid to pass the queue. Call numbers of coupons are displayed on the information display located opposite to seats. Visitors do not need to look for a window of providing the interesting service, the probability of the choice of the wrong queue is eliminated. Besides, the quantity of help questions to employees out of service is reduced.

Installation of a hardware and software system allows to avoid a chaos and linear "live" queues at jobs of staff of organization, to lower a stress load on personnel and to evenly distribute a flow of visitors. Thus, not only service quality, but also working conditions of personnel improves.

Due to drawing up statistic and operational reports an opportunity to control work the operator of queue, to identify the best and those who need training, to define the most demanded services, the most loaded days and hours is given and on the basis of this information to optimize work on acceptance of the population.