Atos provides digital transformation services for the Prinzhorn Group

2021: Digital Transformation Services

Atos, a digital transformation company, announced on March 10, 2021 that it was selected by the Prinzhorn Group, a representative of the European market for waste paper processing, paper production and packaging, as a provider of SAP application management services. This means that the traditional Austrian company has a partner that can guarantee both quick response time for all SAP modules and round-the-clock international support for employees in several languages.

Atos will support all SAP customer modules for more than 700 users, including classic enterprise resource management areas such as finance, account management, controlling, sales, materials management and logistics, and SAP SuccessFactors. In addition, Atos is responsible for processing requests from all 16 countries of the Prinzhorn Group.

Already at the beginning of the collaboration, immediately after the transition phase of the project lasting 3 months, the Atos team managed to reduce both the response time to the request and the speed of its processing according to service levels, and then continuously reduce to a minimum, meeting the main customer requirement.

The fact that Atos reached such a high speed of processing calls at the beginning of the project exceeded all our expectations. We were very pleased with the work of the project team. After all, the most important resource of the Prinzhorn Group is employees, and their high-quality support with the help of the latest technologies is a central part of the philosophy of our company, "said Manfred Ofner, director of information technology at the Prinzhorn Group.

The Prinzhorn Group is an example of how companies can benefit from the benefits of digital services to strengthen their business, gain competitive advantage, and make optimal use of digitalization capabilities to meet their future needs. This is exactly the approach we take at Atos: the intelligent use of technology to create real value for the customer's business. We look forward to new projects to automate business processes and develop Microsoft, PowerApps said Fritz Hödl, Atos Industry Account Manager.