| Customers: Eurotex
Contractors: AKAM Product: 1C: CRM CORPProject date: 2018/05 - 2018/10
|
1C Implementation Objectives: CRM
- New Central Sales Control
- Systematizing the work of managers
- Customer Base Study and Segmentation
Difficulties:
- worked "live" together with the head of the sales department simulated the work of the department in the system
- the module was built into 1C: ERP and reworked on the central client server
- the first time they connected a cellular operator Beeline to control calls inside the base: 1CCRM
Result:
- system start-up in 3 months
- Sales and customer support processes started
- improvements: customization of the customer card to the specifics of the sale of building materials, bonus program (loyalty program on cards)
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |