| Customers: SWG, LED lighting Contractors: AKAM Product: 1C: CRM CORPSecond product: 1C-Rarus: Telephony Integration (SoftBackground) Third product: 1C: Trade Management 8 Project date: 2019/09 - 2019/09
Number of licenses: 29
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2019
The following functions are automated:
- Monitoring and analysis of key performance indicators
- Management accounting
- Customer Relationship Management (CRM)
- Ordering Buyers
- Planning of sales
- Generation of payment receipt schedule
- Wholesale trade
- Record-keeping and storage of documents
- Accounting and control of execution of orders
- Work with citizens' appeals
- Automation of business processes
Work on adaptation of the model solution:
- Sales Business Processes Implemented by Product Category
- Client base processes are described and regulated
- Distribution of client base to cold\warm\hot
- Store all communication information in one place
- Configured client qualification process using advanced properties
- Track the number of daily tasks performed by managers
- Track counterparties without deals
- View and analyze the cause of customer failure
Maintenance:
- Preferential support issued: 1C ITS
- Using the Internet version of ITS and the Internet services of ITS
- Consulting on methodological issues of work with the "1C" program
- Technical consulting on 1C software products
Description
A 1C : CRM presentation was conducted by AKAM specialists, during which the Customer was convinced that its functionality was in accordance with his current needs. After the demonstration, it was decided to implement the program.
The following works were performed:
- Advice on selection software and options for its support
- Sell Selected Software Products
- Delivery of software products to the customer's office
- Installing Software on Customer Computers
- Collection and analysis of customer requirements for the automated system
- Work Milestones Planning, Work Scheduling
- Methodological support of specific features of accounting and control in the automation system (requirements for adaptation)
- Creating Interfaces and User Rights Sets
- Integration with third-party automation systems
- Initial settings of standard/industry solution (program) to start record keeping
- Customer Office Individual Training
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