ENTELS (1C: CRM CORP)

2018

The following functions are automated:

• Monitoring and analysis of key performance indicators
• Consolidation of data
• Management accounting
• Customer Relationship Management (CRM)
• Record-keeping and storage of documents
• Time & Attendance
• Accounting of contracts
• Formation of industry reporting
• Industry-specific planning
• Integration with third-party industry products

Work on adaptation of the model solution:

• Store all communication information in one place
• Configured client qualification process using advanced properties
• Client segmentation configured
• Sales Business Processes Implemented by Product Category
• Client base processes are described and regulated
• Distribution of client base to cold\warm\hot
• The entire process from the first contact of the prospective buyer to the moment of purchase is displayed in the system.
• You can always see at what stage of the sales funnel the customer is, there is an impact on the closing speed of the transaction
• Getting information quickly: how your employees are currently doing, the ability to set group tasks for them through the system and check their effectiveness
• Sales Funnel Manager Performance Analysis
• Implementation of tasks in the context of clients
• Quickly get information about transactions without tasks, transactions with overdue tasks are visible
• Forecast of sales based on deals in funnel
• Manager Activity Report
• Track the number of daily tasks performed by managers
• Track counterparties without deals
• View and analyze the cause of customer failure
• Ability to determine the lead arrival channel
• ability to evaluate the quality of advertising channels and campaigns
• Lead redistribution function (ability to transfer a customer to another seller)
• Manager Activity Report. Planning activities in such a way that there are as few action differences as possible for different stages of the funnel
• filter for new and current clients
• the ability to build different funnels. for example, new clients and separate from existing customers
• assess the potential share of the transactions won and the benefits gained
• Registration of the process of preliminary interaction with the buyer and evaluation of the process performance
• Evaluating Sales Performance

Maintenance:

• Paid contract 1C: ITS is executed
• Monthly delivery and installation of ITS delivery package to the user's workplace
• Consulting on methodological issues of work with the "1C" program
• Technical consulting on 1C software products

Description

To attract the maximum number of customers and improve the quality of work, the company chose the "1C: CRM CORP" solution, as well as to speed up the processing of incoming calls. 1C telephony

The following works were performed:

• Advice on selection software and options for its support
• Sell Selected Software Products
• Delivery of software products to the customer's office
• Installing Software on Customer Computers
• Collection and analysis of customer requirements for the automated system
• Work Milestones Planning, Work Scheduling
• Methodological support of specific features of accounting and control in the automation system (requirements for adaptation)
• Creating Interfaces and User Rights Sets
• Integration with other 1C: Enterprise-based systems
• Initial settings of standard/industry solution (program) to start record keeping
• Customer Office Individual Training
• Customer Office Team Training