MS (Metallostetka) (1C: Enterprise 8. Trade and Customer Relationship Management (CRM)

2019

The following functions are automated:

• Management Accounting and Costing by ABC
• Monitoring and analysis of key performance indicators
• Management accounting
• Customer Relationship Management (CRM)
• Record-keeping and storage of documents
• Maintain Case Item
• Accounting and control of execution of orders
• Work with citizens' appeals
• Automation of business processes
• Integration with third-party industry products

Work on adaptation of the model solution:

• The implementation of the software product has made it possible to automate the customer service department.
  • Maintain customer base.

• Sales Management.
  • Statement of invoices and bids.

• Work time planning.
• Conducting consultations on the choice software and options for its support.
  • Deliver and install the required software.
  • Integrated with other automation systems.
  • Training of staff on the program.
  • You have set up and checked access to ITS Internet version and ITS Internet services.

• Advice is provided on methodological and technical issues of working with the program.

Maintenance:

• Preferential support issued: 1C ITS
• Using the Internet version of ITS and the Internet services of ITS
• Consulting on methodological issues of work with the "1C" program
• Set up and check access to the Internet version of ITS and Internet services "" Ask a question on the consultation line 1C, "" "" Ask a question to the audience ""
• Technical consulting on 1C software products

Description

The selection of 1C: Trade and Customer Relationship Management (CRM) was mainly influenced by the following product capabilities :

• Customer Relationship Management (CRM)
• Automation of the company's business processes
• Customer Order Management
• Automate sales, purchasing, and inventory management processes
• Supply management and pricing policy
• Sales and procurement planning, business scheduling
• Marketing management, marketing campaign planning and execution, customer service management
• extended analysis of the customer base, joint analysis of mutual settlements, trade turnover and customer relationship history;
• Monitoring and analysis of trade, service and marketing performance.

The Company's specialists AKAM presented the program, during which the Customer was convinced that its functionality was in accordance with its current needs. After the demonstration, it was decided to purchase the program and staff training was carried out.